Shipping & Returns Policy

Shipping

We aim to process and dispatch all orders as quickly as possible. Delivery will take a maximum of two weeks from the date the order is placed.

To ensure reliable delivery, we use a variety of trusted carriers depending on the destination and the most efficient service available at the time of dispatch. All shipments are sent using a fully trackable delivery service.

Once your order has been dispatched, you will receive a tracking number via the email address provided at the time of purchase, allowing you to monitor the progress of your delivery.

Please ensure that the shipping address and contact email provided at checkout are accurate, as we cannot be responsible for delays caused by incorrect information.

Returns & Refunds

We offer free postage-paid returns for eligible items. Returns and refunds are available after 30 days from the date of order.

To qualify for a return or refund, items must meet the following conditions:

The goods must be unused and in immaculate condition

All original components, packaging, and accessories must be included

The item must be in a fully resellable condition

 

If a returned item does not meet these requirements, we may be unable to process a refund.

To initiate a return, please contact our customer support team at info@cerathrive.com with your order details. We will provide instructions along with a prepaid return shipping method.

Once the returned item has been received and inspected, your refund will be processed to the original payment method. Please allow a reasonable period for the refund to appear in your account depending on your payment provider.